LONDON – January 18, 2026 – Car Accident Helpline has launched a new 24/7 UK helpline designed to support drivers after a car accident that wasn't their fault, helping them understand what to do next, avoid common mistakes, and access practical help immediately. A road traffic accident can be stressful and disorienting, especially in the first few hours after the incident. Car Accident Helpline aims to make the process clearer and calmer by offering friendly, straight-talking guidance before drivers speak to their insurance company. The service is free and available every hour of every day to provide drivers with the calm, practical support they need during a challenging time.
Car Accident Helpline recognizes that drivers often feel pressured to make quick decisions immediately after an accident, creating a high risk of missing important details during a stressful moment. The helpline guides callers through the claims process before they speak to their insurance provider, ensuring drivers understand their full range of options and can avoid common pitfalls. By calling before contacting their insurer, drivers can ask questions, understand the steps ahead, and approach their claim preparation with clarity and confidence. This approach gives drivers control over the process rather than being reactive to insurer timelines and guidance.
The helpline provides practical assistance across multiple areas of the claims process:
Insurance companies provide claims support, but their guidance naturally prioritizes insurer interests. Car Accident Helpline operates independently, providing guidance that prioritizes the driver's interests and options. This distinction matters significantly: drivers who speak to Car Accident Helpline before their insurer can ask informed questions, understand their rights more fully, and approach the claims process from a position of knowledge rather than uncertainty. According to Patience Calder-Linch, Head of Operations: "After an accident, people often feel pressured to make quick decisions, and it's easy to miss something important in the stress of the moment. Car Accident Helpline exists to give drivers calm, practical support straight away. If the crash wasn't your fault, you may have options, and we're here to explain them clearly, help you avoid common pitfalls, and guide you through what happens next: 24 hours a day, 7 days a week."
Car Accident Helpline operates as the first full-service car accident helpline in the UK market, combining comprehensive pre-claim guidance with direct support for vehicle recovery, repairs, and replacement vehicles. This integrated approach distinguishes the service from traditional claims support providers and insurance company call centers. The helpline has already assisted over 12,000 non-fault car crash victims, with callers averaging more than £500 in insurance excess savings per claim. These results reflect the value of providing guidance before drivers commit to specific paths with their insurance provider.
Car Accident Helpline is a UK-based support service dedicated to helping drivers navigate the aftermath of non-fault car accidents. The organization was established to provide calm, practical guidance at the moment when drivers need it most—immediately after an accident when stress and uncertainty are highest. The helpline combines claims guidance, practical support services, and specialist referrals into a single point of contact for drivers. Rather than directing callers to different organizations or speaking to their insurance company first, Car Accident Helpline provides comprehensive support through a single call, ensuring drivers understand their situation and options before taking further steps. Car Accident Helpline operates 24 hours a day, 7 days a week, making support available at any time—during business hours, after hours, weekends, and holidays. This availability recognizes that accidents happen unpredictably and drivers need support immediately, not during convenient business hours.
Drivers involved in a non-fault car accident can call Car Accident Helpline at 0330 551 1382. The helpline is available 24 hours a day, 7 days a week. Calls are answered within 60 seconds, connecting drivers immediately with trained support specialists who can begin guiding them through their options and next steps. There is no cost to call Car Accident Helpline. All services, guidance, and support are provided free of charge to UK drivers.
